4 plus years of experience as Business Analyst in Salesforce.com CRM platform with substantial experience in Salesforce.com administration, project management, and quality assurance with emphasis on process improvement. · Successfully executed various roles assigned as a business analyst acting as a liaison between the business team and the developing team. · Well-versed in Agile Scrum style of software development & implementation. Good understanding of the Agile frameworks, roles, ceremonies and artifacts including product backlogs, sprint backlogs, burn down charts etc. · Adept in collaborating with different teams in Scrum development methodology including Scaled Agile Framework · Thorough understanding of all SDLC models like RAD, Waterfall, RUP, Agile etc. and specialized in deploying different SDLC models. Experience in scope, design, and testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator and Business Analyst. · Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment. · Expertise in Use Cases, Activity Diagrams and Sequence Diagrams thus defining the Data Process Model and Business Process Model based on the UML Methodology. · Experience in implementing Salesforce platform - Sales cloud, Service cloud, Chatter and experience cloud using lightning platform solutions. · Expertise in standard Salesforce configuration that include page layout, workflow rules, Approval Processes, Record Types, Validation rules, etc. · Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform · Acquainted and well-versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC. · Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions. · Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements., Salesforce, Salesforce, salesforce admin, Salesforce, Staffing, Recruiting, aston, robert, global, fortune, computer, computer futures, incedo