57 recruiters in the list
IT Professional with 10+ years of experience diagnosing and resolving complex technical issues, experience
delivering multi-tier desktop support, across banking, healthcare, manufacturing, and professional services.
Skilled in Microsoft AD, Azure, Intune, Entra, MS 365 and several enterprise applications. Demonstrated ability to
provide exceptional client support with consistent service excellence, creating positive experiences for users
and stakeholders.
Career Snapshot
-Reduced recurring technical issues by 18% through proactive systems administration, user account
management, monitoring initiatives, and infrastructure maintenance activities.
-Improved operational efficiency by 15% with improvement of ticketing processes, user training and wiki
articles
-Administered virtual and hardware servers maintaining updates, patches, reviewing error logs and creating
documentation.
Responded to information security incidents, documenting issues and solutions
-Participate in technical initiatives involving network upgrades, disaster recovery planning, remote access
security, and enterprise support operations across highly regulated industries.
Setup and maintain Teams and Zoom rooms
CORE COMPETENCIES
| Technical Troubleshooting | Technical Documentation | Cross-Functional Collaboration | Remote and Local
user support | Customer Experience | Root Cause Analysis | Help Desk Operations | Knowledge Base
Management | Hardware troubleshooting | Inventory