13+ years of business leadership experience in global multinational environments Held customer service leadership roles in Coinbase and Amazon Strong management skills. Directed teams of 900 staff, and controlled 9-figure P&L Led EU reorg of customer service pillar at Amazon, impacted 7 offices across 5 countries Achieved highest customer satisfaction score at Coinbase. Uplifted from 28% to 71% in 6-months Launched new teams and processes e.g., new EU quality and escalations teams in Amazon, Customer Service, Customer Service