Most months I led my team in NPX-NSI Scoring Worked with customers to ensure they have a healthy financial well being Performed everything from Unlocking Zelle Removing Restricted Holds Enrolling and Using Online Banking etc Filed disputes as well as escalated and handled complaints Helped customers to stay safe by using the PNC Easy Lock Assisting customers with their minor children’s accounts Reassuring seasoned customers that their accounts have not been hacked but kept safe by PNC Partnering across all lines and creating relationships alongside partnerships Created relationships and partnerships within my local branches Reminded customers about the upcoming holidays and ways to stay safe Helping young customers understand pending available balance and arming them with fraud protection Explaining PNC Bank Policies and Procedures Educated customers on using their cards safely in foreign countries., customer care