My skill set and expertise on the Support Services delivery and Sales Support are comprehensive and up to date. I make it my top priority to deliver Services with quality, following the Ericsson delivery strategy and model, aiming to achieve high customer satisfaction. This is the key element that along with the pre-sales long experience and the continuous effort for a more efficient delivery, will contribute to Services business growth. Throughout my long career in Service Delivery area, since 1991, I participated in every single front line role, from Support engineer to HUB Head in various areas, always on a direct customer engagement in 14 countries in the Mediterranean Region. Being one of the first Service Delivery Managers appointed within Ericsson back in 2001, I have contributed to the role/unit development but also in the Support Services portfolio, being always part of the Support Services offering. The last years as Customer Support HUB head located in different places and leading a different part of the organization with its unique challenges, I had the opportunity to participate and influence decision related to Regional strategy implementation and lead teams with quite diverse cultural orientation and knowledge level, always in close touch with the customer. Transforming organizations, ways of working and delivery models I am very motivated to put all my knowledge, experience and energy in a new role assignment and contribute in improving delivery quality and customer business success., TELCOMMUNICATION OPERATION DIRECTOR, Telecommunications, Telecommunications, Telecommunications, Telecommunications, Telecommunications, Telecommunications, Europe, Europe