Business Savvy-technologist with extensive experience in delivering creative, client-centric tools, with value-driven solutions. Proven leadership experience ranging from evaluating technology to discovered niche proprietary products for CTI driven call center operations. Highly data-driven, committed to designing coherent enterprise platforms with a wide range of technical domain and telecommunications expertise. Proven track record of directing high performance teams across the nation, while consistently improving service levels and reducing costs. Maintains unique ability to see the big picture as well as dive deep into details as situation permits. Drives innovation and “out of the box” thinking in his teams. Keeps cool under fire while delivering results with limited resources. Action oriented, approachable winning confidence of his teams and ability to work and adapt in a fast-paced and most-times ambiguous environment. Entrepreneur and co-founder of successful telephone interpreting company showcasing the notion of zero downtime in all IT infrastructures with seamless failover redundancies for the utmost customer experience.