I am a quality driven business professional with over 3 years of experience in end-to-end customer implementations, fostering stakeholder relationships, and technical account management. Well-versed in adaptive problem solving using technical tools and cross functional communication to achieve high quality results on a customer-tailored basis. Having developed and refined skills related to end-to-end project management, platform configurations, integrated partner relations, database maintenance, customer support, and engagement strategy consultation. Within the past couple of months, I have taken some time off to realign my career trajectory so that I may pivot towards an industry and role for which I am passionate about. This consisted of taking multiple online Marketing courses and obtaining all of the Google Ad Words Certifications, further ingraining my desire to work in the field of Marketing. My previous experience includes the following: Rippling - Implementation Manager (7/21 - 12/22): Worked directly with around 20 to 25 clients on a regular basis to implement an all-in-one Employee Management Platform (HR, Payroll, Benefits Administration, IT platform, and various other products). Castlight Health - Client Services Associate (11/19 - 7/21): Managed individual projects for a book of business consisting of around 10 clients on a regular basis, participated in technical project management and resolved technical issues, as well as maintained project plans for Castlight’s book of business. Castlight Health - Fulfillment Specialist (12/18 - 10/ 19): Managed marketplace fulfillment operations within the Castlight Marketplace that covered sweepstakes, vendor management, and creation of financial reports. Healthiest, Inc. - Research and Marketing Communications Assistant (4/18 - 11/18): Assisted upper management with content creation, social media operations, and market research to help develop the company’s online presence., Marketing, Marketing, Marketing